World Bank

Reforming public service delivery in Pakistan by leveraging ubiquity of mobile phones.

• Designed and scaled a callcenter-based citizen feedback collection program (Citizen Feedback Model) from 3 to 36 cities and 10K to 4M+ interactions
• Developed and scaled mobile-based data collection by field workers in 36 cities delivering 13 public services like vector surveillance, vaccination and monitoring of schools
• Core design contribution to the USD 50M Punjab Public Management Reform Program (2013-2018)
• Built and led a 10-person crack team of engineers, analysts and ops managers

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  Foreign Policy: Calling In Against CorruptionJune 30, 2015
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  Logged On: Smart Government Solutions from South AsiaApril 13, 2015
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  The Economist: Zapping mosquitoes, and corruptionJune 1, 2013